For restaurants
Every restaurant review answered — in your voice, not a template.
Guests mention the tagliatelle, the server who made their night, the forty-minute wait. We reply to that, by name, on Google within a day. Yelp replies come as drafts to paste. On Friday you get what the room is really saying.
What the replies look like
Example reviews and replies — illustrative, not real customers.
Tagliatelle with brown butter was unreal. Sofia was the best server we've had all year.
Response from the owner
So glad the tagliatelle (and Sofia) made the night. Brown butter sage is so the move. We'll tell the kitchen you said so. Come back hungry!
Forty minutes for a table of two on a Tuesday. Food was fine. The host stand felt underwater.
Response from the owner
Priya — forty minutes on a Tuesday is on us. I've flagged the host stand for extra coverage from 6–8. Ask for Alex at the door.
Why restaurant reviews need real replies
Diners read the owner's replies as much as the reviews. A copy-paste “Thank you for your feedback!” under every review tells them nobody is reading. A reply that names the dish or the server tells them someone is.
We learn your menu, your staff names, and how you already talk — then write every Google reply like you would on a slow afternoon.
How it works
- Invite replies.fyi@gmail.com as a Manager on your Google Business Profile — we never ask for your password, and you stay Owner.
- Send a few replies you like. We learn your voice, names, and menu or services.
- New Google reviews get a reply within a day, posted for you. Yelp replies arrive as drafts you paste.
- Every Friday: praise, complaints, a few quotes, and three things to fix that week.
The Friday note for kitchens and floors
Replies keep your Maps listing alive. The Friday note is for you: the dishes people praise, the complaints that repeat (wait times, noise, slow espresso), quotes in their words, and three fixes before the weekend.
FAQ
Do you know our menu and staff?+
Yes — send us your menu and the names guests mention. We use them in replies so they read like they came from you.
What about a one-star review on a busy Saturday?+
On Google we still reply — calm, specific, no arguing — and the complaint shows up in Friday's note so you can fix the cause.
Do you handle Yelp?+
Yelp wants owners to post their own replies, so we write a draft in the same voice and you paste it.
We have several locations. Is that OK?+
Yes. Pricing is per location, and each location gets its own voice and Friday note.
How much does it cost?+
Per location: Basic $49/month (15 replies), Standard $69/month (40 replies), Unlimited $99/month. Annual billing is 10× monthly. Every plan starts with a 7-day free trial.
Start your 7-day free trial
Basic $49 · Standard $69 · Unlimited $99 per location / month. Card on file at Checkout. Cancel anytime.