For auto repair shops
Your hands are in an engine bay. We'll answer the reviews.
Customers pick a shop by reading how it handles the bad reviews. We reply to every Google review within a day — praise for your techs, questions about an estimate, the repair that came back — calm, specific, and in your voice.
What the replies look like
Example reviews and replies — illustrative, not real customers.
Luis showed me the worn pads before doing anything and the final bill matched the quote. Rare.
Response from the owner
Marcus, that's exactly how Luis likes to work — show the part, then decide together. Thanks for trusting us with the brakes. See you at the next oil change.
Came in for an oil change and left with a $700 estimate for other stuff. Felt like an upsell.
Response from the owner
Jen, you should always get the why and the choice — never pressure. We'd like to show you the photos the tech took. Call and ask for the service manager and we'll walk through it together.
We keep pricing and warranty specifics out of public replies and move them to a conversation.
What auto shop reviews are really about
- Trust on estimates and added work — the most common complaint, and the one replies matter most for.
- Repairs that didn't fix the problem — answered fast, with an invitation back, not a technical defense.
- Wait times and communication — acknowledged plainly.
- Praise for specific techs and advisors — returned by name.
How it works
- Invite replies.fyi@gmail.com as a Manager on your Google Business Profile — we never ask for your password, and you stay Owner.
- Send a few replies you like. We learn your voice, names, and menu or services.
- New Google reviews get a reply within a day, posted for you. Yelp replies arrive as drafts you paste.
- Every Friday: praise, complaints, a few quotes, and three things to fix that week.
The Friday note for the service desk
Which techs customers praise, which complaints repeat (estimates, pickup times, phone callbacks), and three things to change next week.
FAQ
How do you reply to an upselling complaint?+
We don't defend each part in public. The reply says customers should get the reason and the choice, offers to show what the tech found, and invites them to call the shop.
Do you discuss warranty or diagnostic details in replies?+
No. Technical and warranty specifics stay out of public replies; we invite the customer to talk to the shop directly.
Do you touch our shop management software?+
No. We only need Manager access on your Google Business Profile.
How much does it cost?+
Per location: Basic $49/month (15 replies), Standard $69/month (40 replies), Unlimited $99/month. Annual billing is 10× monthly. Every plan starts with a 7-day free trial.
Start your 7-day free trial
Basic $49 · Standard $69 · Unlimited $99 per location / month. Card on file at Checkout. Cancel anytime.